Shipping policy

Shipping Policy

Order Processing Time

All orders are processed and prepared for shipment within 2–5 business days (excluding weekends and holidays) after payment is confirmed.

Shipping is fulfilled by a third-party logistics provider. Once your order has been handed over to the carrier, you will receive a shipping confirmation email with tracking information (where available).

Please note that processing time is separate from shipping transit time.

Shipping Rates & Delivery Estimates

Shipping rates and estimated delivery times are calculated and displayed at checkout based on:

  • Your delivery location

  • Selected shipping method

  • Carrier availability

Delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

We do not guarantee delivery dates.

Shipping Destinations

We currently ship to select domestic and international destinations. Availability may vary depending on your location and the third-party carrier.

If your location is not available at checkout, we are unable to ship to that address at this time.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details (if provided by the carrier).

Please allow 24–48 hours for tracking information to update after shipment.

Delays & Carrier Issues

We are not responsible for shipping delays caused by:

  • The shipping carrier

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete shipping addresses provided by the customer

Once an order has been shipped, it is under the responsibility of the carrier.

Incorrect Addresses

Customers are responsible for ensuring that shipping information is accurate and complete at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply if an order must be reshipped.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

If you experience an issue, please contact the carrier directly using the tracking information provided.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees determined by your local government. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Contact Us

If you have questions about shipping or your order status, please contact us at:

shoplxtha@gmail.com

Agreement to Shipping Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.